Refund Policy

At Emisor FEL we want you to be satisfied. This policy explains in which cases you can request a refund and how to manage it.

1. Monthly subscriptions

The already billed period is not refundable once the month has started. You can cancel your subscription at any time and you will stop paying for the next cycle, but access remains until the end of the already paid period.

2. Yearly subscriptions

You may request a pro-rated refund for the unused time if you do so within the first 14 days of the purchase and you have not issued documents during that period.

3. One-time payments

One-time payments for services already provided (such as the testing plan) are not refundable once the service has started.

4. How to request a refund

Send your request by writing to soporte@emisorfel.com with your account email, the payment reference number and the reason. We process approved refunds within a maximum of 14 business days.

5. Contact

If you have any questions about this policy, write to us at soporte@emisorfel.com .