Support

Support center

We are here to help. Here you will find answers to the most common questions and how to contact us if you need more help.

What do I need to issue my first DTE?

Have your active NIT and NRC, your Ministry API authentication user and the signing certificate. The platform guides you step by step.

What happens if the Ministry system goes down?

You activate contingency mode: you keep invoicing and the platform transmits the batch of documents when the service is restored.

How are my documents stored?

While your subscription is active, we store all your JSON and PDF files. When you cancel, you keep an extra year of access and we deliver all your files so you can store them.

Support contact

Can't find your answer? Write to us at soporte@emisorfel.com during business hours (Monday–Friday).